Data Deletion
You can delete the data FLOWA holds about you, including data received through Instagram or WhatsApp. This page explains how. Our Privacy Policy describes what we keep and for how long.
If you’re a FLOWA Merchant
- Disconnect a channel: Settings → Channels → Disconnect. We stop using that channel and delete its stored access tokens. Orders, customers, and messages already received stay in your brand until the brand is deleted.
- Delete your account and all data: the brand owner can delete the account on the web (Settings → Profile → Danger zone → Delete account) or in the FLOWA mobile app (More → Delete account). Everyone on your team is signed out right away and the account is locked.
- 15 days to change your mind: your brand and all of its data are kept for 15 days. During that time the owner can sign in with the same email and password, on the web or in the mobile app, and restore the account.
- Then permanent deletion: after 15 days, a daily job permanently deletes the brand, its users, customers, orders, messages, products, files, channel connections and tokens, and device push tokens. This normally happens within a day of the 15-day deadline and cannot be undone. Request logs and records of failed channel connections are kept without a link to your account, and if our database provider keeps backups, deleted data can remain in them until they expire.
- Team members: a team member can delete their own login in the mobile app (More → Delete account). This is immediate and cannot be restored; the brand keeps its data.
- By email: you can also email privacy@flowa-app.co from your account email with the subject “Delete my account”.
If you’re a customer of a Merchant
The Merchant controls your data, so contact the Merchant first. FLOWA does not have a feature for deleting a single customer record. A customer’s data is deleted when the Merchant’s account is permanently deleted, as described above. You can also email privacy@flowa-app.co with the Instagram handle or WhatsApp number you used, and we will review your request.
Removing FLOWA from Instagram
When you remove FLOWA from your Instagram account in Meta’s settings, Meta notifies us and we stop using that Instagram connection and delete its access tokens. Orders, customers, and messages already received are not deleted by this step. To delete them too, delete your account as described above, or email privacy@flowa-app.co to request account deletion.