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Data Deletion
You can request deletion of the data FLOWA holds about you — including any data obtained through Instagram or WhatsApp — at any time. We honour deletion requests within 30 days.
If you’re a FLOWA Merchant
- Disconnect a channel: Settings → Channels → Disconnect. We immediately stop accessing that channel and delete its stored access tokens.
- Delete your account & all data: Settings → Profile → Danger zone → Delete account. This immediately and permanently erases your brand, users, customers, orders, and messages. You can also email privacy@flowa-app.co from your account email with the subject “Delete my account”.
If you’re a customer of a Merchant
The Merchant controls your data. You can ask them to delete it, or email us at privacy@flowa-app.co with the Instagram handle or WhatsApp number you used, and we’ll remove the messages and customer record associated with it.
Removing FLOWA from Instagram / Facebook
When you remove FLOWA from your Instagram/Facebook account, Meta notifies us via our deauthorization callback and we delete the associated access tokens and stop processing that account’s data. To also delete previously stored data, send a request as above and we’ll confirm completion.