Support

What we can help with

• Signing in: forgotten passwords (use “Forgot password?” on the sign-in screen), verification codes, two-step sign-in, and Face ID. You can change your email, phone, and password in the app under More → Security and team.
• Orders: orders that did not arrive from Instagram, WhatsApp, Shopify, or WooCommerce, order details that look wrong, and status, delivery, and return updates.
• Ask Flo: questions that do not get an answer, or answers that look wrong. In the app, Ask Flo needs your agreement before it sends data to our AI provider; you can turn this on or off under More → Ask Flo data sharing.
• Notifications: new-order alerts that do not arrive. Check More → Notifications in the app, and that notifications for FLOWA are allowed in your phone’s settings.

Deleting your account

Brand owner, in the FLOWA app:

1. Go to More → Delete account.
2. Type your account email to confirm, then tap Delete account.

What happens next, as the app tells you:

• Deleting the account removes your brand and everything in it.
• Your brand, team, orders, customers and products are kept for 15 days, then permanently deleted.
• Every device is signed out now.
• To undo this, sign in with the same email and password within 15 days and tap Restore account.

On the web, the owner can do the same from Settings → Profile → Danger zone, and restore by signing in on the web before the 15 days end.

Team member, in the FLOWA app: go to More → Delete account, then enter your password (or tap “I do not have a password” to get a code by email) and tap Delete my account permanently. This permanently deletes your login. The brand keeps its orders, customers and data. There is no restore.

Full details, including what is kept after deletion, are in our Data Deletion instructions.

Privacy

Our Privacy Policy explains what we collect and how we use it. For privacy questions, data requests, and deletion requests, email privacy@flowa-app.co.